We want you to be happy with PenStranding. Our merchant of record, Paddle, handles every payment and refund.
Within 14 days
- Plans: if you're not happy, ask within 14 days of your first payment, or of a yearly renewal, and you get it all back. The plan ends when the refund is made.
- Book Passes: ask within 14 days of buying one, and you get it all back. The pass ends when the refund is made.
- Studio credit: ask within 14 days of buying a pack, and you get back the part you haven't spent.
After 14 days
You can cancel a plan at any time: it carries on until the end of the period you've paid for, and nothing more is charged. We don't refund the rest of a period you've started, except where the law says we must.
AI jobs
An AI job that doesn't finish gives back, automatically, the Studio credit for the part it didn't do. If a result is clearly broken, write to us and we'll put it right or give the credit back.
How to ask
Write to support@penstranding.com with the email address you paid with, or use the link in your Paddle receipt. Refunds go back to the card or account you paid with, usually within 10 working days.
Where you live, the law may give you more rights than this policy; those always apply.